▦ Resources & tips

The MyReply Blog

Practical guides, strategies and tips to improve your online reputation and attract more customers to your restaurant, hotel or clinic.

✦ Featured articleStrategy

How to respond to a negative Google review without losing customers

A 1-star review can drive away dozens of potential customers from your Dubai or Abu Dhabi venue. Here's the 5-step method to turn criticism into a selling point.

Feb 28, 2025·5 min read

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Local SEO

Why your Google rating directly impacts your local search ranking in the UAE

Google Maps favours businesses with a high rating and response rate. We break down the algorithm and how UAE businesses can use it to dominate local search.

Feb 21, 20257 min read

Best practices

What's the ideal frequency for responding to Google reviews?

Does responding within 24 hours really make a difference? The data speaks for itself. We analysed 10,000 reviews to give you the answer.

Feb 14, 20254 min read

Templates

20 review response templates for restaurants and hotels

Copy-paste these templates for every scenario: positive review, negative review, complaint about wait time or service quality.

Feb 7, 20258 min read

Google Business

Google Business Profile in 2025: everything UAE businesses need to know

New features, updated algorithm, increased weight given to reviews. What Dubai and Abu Dhabi businesses need to stay visible on Google Maps.

Feb 1, 20256 min read

Hospitality

Online reputation management for UAE hotels: the complete guide

TripAdvisor, Booking.com, Google... reviews are everywhere. How to centralise and manage your hotel's reputation across all platforms without taking staff off the floor.

Jan 24, 20259 min read

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